Misconceptions in the towing industry

Today we’re going to address common misconceptions in the towing industry. Such as:
“Towers are vultures dishonest, or shonky rough, monkey so-and-so’s.”
Let me start by saying that I’m not speaking on behalf of all towing companies here in Queensland. But, I can assure you that we are not run by Bikies. Joe may have owned a motorbike or two in his time, but he’s definitely no Bikie.
Like many businesses, there are rogue operators who give towers a bad name, we believe that our industry has come a long way. Whilst we still have a long way to go, many operators are successfully representing and reforming the industry. Harvey’s Towing invests a lot of time and money into creating a brand and image. We strive to ensure our fleet and our team out on the road are professional and presentable at all times. Our phone operators and dispatchers are a specialized and dedicated team. They answer the phones, dispatch, communicate, liaise, and support our drivers. To deliver a specialized service. If you haven’t pictured already, we are very protective of that team. If you pick on one of us, you’re technically picking on all of us. We consider the men and women of this towing industry as knight in shining trucks who far too often get a bad rap.
Take a moment to give you a small snapshot of their job. Tow truck driving is one of the most dangerous jobs in the country. Just think about it. Our drivers travelled to a foreign location. At times they’re calming stressed drivers. They’re working with specialized and heavy equipment. They are manoeuvring busy roads and working in all kinds of weather. They face many health and safety risks while on the job requiring special training before they can even work. They have to be mindful of distracted drivers who may be texting and driving, chatting with their passengers, changing the radio station, or even paying too much attention to the broken down vehicle and the flashing lights to focus on the road. These dangerous driving habits could result in a vehicle colliding with the tow truck, the disabled car, our customer, or the tow truck driver. Our team have to deal with angry, stressed or frustrated drivers who, at times, take their emotions out on the tow truck driver simply for doing his or her job.
At times, drivers interrupt the tow truck driver’s job to comment on the care of the vehicle or how to resolve a problem, making the job last longer and adding extra risk. We’d like to see the introduction of a slow down, move over law here in Queensland that includes tow truck drivers. It would require all drivers to move over and slow down for stopped emergency vehicles, including tow trucks, ambulances, police, fire trucks, roadside assistance operators. This law could have the power to save lives.
We hope that this information can give you a different outlook on the towing industry and the people who live this life 24 hours a day, seven days a week. We hope that we’re slowly breaking down the negative stereotypes attached to our industry and provide a more positive and professional image. Thank you for taking the time to read our blog. Please do not hesitate to contact us if you have any questions or need further information about the content in any of our Towology 101 posts.
Taeghan MaddenSenior Executive Assistant
Welcome back to our page once again. If you haven’t met me before, my name is Taeghan, and I’m one of the many people that work here at Harvey’s Towing. In fact, I happen to be one of the boss’s daughters, and I’m pretty sure I’m the favourite. Just in case this is the first time that you’re joining us, we are doing this as a part of a series called Towology 101.